Customer Experience Manager
4 days ago
**Job Opportunity:**
We seek a leader to manage day-to-day branch operations and deliver exceptional customer experiences.
- Oversee the day-to-day management of a financial services branch, ensuring high levels of service quality and excellence.
- Coaching and mentoring skills are required to develop and grow Customer Service Officers, with a focus on enhancing team performance and adhering to organizational values and goals.
- Operational compliance and risk management are essential, leveraging iSMART processes to drive results and minimize risks.
- Strategies should be implemented to promote proactive customer engagement, fostering loyalty and driving business growth.
- Develop and maintain a culture of continuous improvement, fostering open communication and aligning team performance with strategic objectives.
**About This Role:**
A motivated individual with experience in financial services or related fields is desired, with strong leadership skills and the ability to coach and motivate teams to achieve success. Proficiency in risk management and compliance principles is necessary, as well as a passion for helping customers reach their financial goals.
**Benefits Package:**
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