Leading Retail Customer Experience Manager

4 days ago

Mackay, Queensland, Australia beBeeLeadership Full time $90,000 - $105,000
Customer Experience Champion

We are on a mission to deliver exceptional customer experiences at our stores. As a Customer Experience Champion, you will be leading from the front, ensuring every customer leaves satisfied with their journey.

About the Role
  • Develop and maintain a customer-centric approach to drive sales and growth.
  • Lead and motivate your team to provide outstanding customer service, inspiring them to go above and beyond.
  • Train and develop your team to enhance their skills and performance, always striving for excellence.
  • Master inventory management, ensuring stock levels are maintained and customers have everything they need.
  • Craft a shopping experience that is visually stunning and safe.
  • Collaborate with fellow leaders and departments to achieve overall store success.
About You
  • A proven track record in retail leadership, with a passion for delivering exceptional customer experiences.
  • Excellent communication skills, able to connect with your team and customers alike.
  • You are a leadership legend, building a team of customer service experts who can take on any challenge.
  • Ability to thrive in a fast-paced environment, juggling shifting priorities like a pro.
  • Ready to dive in head first, never afraid to get your hands dirty to ensure everything runs smoothly.
Our Culture

If you're searching for an organisation that's truly committed to its people, where you can thrive in a culture of togetherness, then join us and let's make bigger things happen – for all of us We celebrate our teams' uniqueness by offering genuine team member benefits:

  • We're all about giving you the flexibility you need to keep things balanced to suit your individual needs.
  • Enjoy generous discounts across various brands.
  • Access to our benefits program for exclusive discounts and perks.
  • Our Growing Families Policy supports team members during the exciting and challenging times of expanding their family.
  • We prioritise safety, mental health and wellbeing, offering access to our Employee Assistance Program as well as other ongoing programs.
  • Take advantage of outstanding learning and development programs to support your career growth.

At our organisation, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for our team. We encourage applications from all candidates of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), people with disabilities, and the LGBTQI+ community.

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