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Customer Experience Leader

2 weeks ago

Mackay, Queensland, Australia beBeeCustomer Full time $90,000 - $120,000
Job Overview

The provision of housing solutions for diverse customer groups is a key aspect of the Service Delivery, Housing and Homelessness Services offered by the Queensland Government. As a Senior Customer Service Manager, you will lead the delivery of efficient and effective service that meets customer needs and organisational outcomes.

Key Responsibilities
  • Provide leadership, guidance and support to team members through workload management and planning strategies.
  • Create a positive team culture that thrives on communication, collaboration and continuous improvement initiatives.
  • Cultivate strong relationships with local leaders to drive organisational goals forward.
  • Support staff in achieving excellence in their performance through promoting a high-performance work environment.
  • Ensure service delivery aligns with organisational requirements by applying HR management policies and principles effectively.
  • Develop awareness and understanding of Aboriginal and Torres Strait Islander protocols to enhance service delivery and customer outcomes.
  • Lead the establishment and maintenance of a workplace safety culture.

Excellent communication and interpersonal skills are essential for success in this role, which requires the ability to build and maintain strong relationships with colleagues, customers and stakeholders.