Senior Client Operations Leader

1 week ago

Sydney, New South Wales, Australia beBeeManager Full time $80,000 - $100,000

Job Overview:

The Account Manager is a senior role responsible for overseeing the overall performance of client sites, leading by example and encouraging employees to conduct their activities in accordance with all applicable laws and industry standards.

Key Responsibilities Include:

  • To act as senior point of contact to oversee the overall performance of client sites;
  • Completion of client reporting and delivery/presentation to clients in a timely manner;
  • Facilitation and leadership of monthly and quarterly client review meetings;
  • Overall responsibility for the preparation and oversight of client site operations manuals and site-specific material;
  • Project management of transition and implementation requirements and operational setup for new clients and services;
  • Developing a high-performing culture with engaged employees and strong commitment to customer service excellence;
  • Working with the Human Resources team to establish and manage effective training and induction plans;
  • Ensuring quality control of all output with respect to customer relationship management and delivery of services;
  • Meeting and overcoming operational and service delivery challenges;
  • Providing inspirational people leadership for site-based employees;
  • Ensuring timely and accurate volume and financial data and other input are provided to the finance and administration teams;

Additional Responsibilities:

The Account Manager will work closely with On-site Team Leaders and Country Managers to manage day-to-day operational matters and drive the performance of site teams. Alongside leadership duties, the Account Manager will perform Mailroom and Reception duties required of their team of Mailroom and Receptions Operators as per the respective job descriptions at various sites.

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