Senior Client Strategy Leader

3 days ago

Sydney, New South Wales, Australia beBeeClient Full time $180,000 - $280,000

Shape client success and drive operational excellence as a senior leader in our Sydney-based team.

The Role

As a key executive, you will lead, mentor, and develop high-performing teams of Account Management and Operations professionals to deliver exceptional client experiences.

You will champion the voice of the customer across internal departments, driving service excellence and commercial outcomes through strategic partnership.

Manage complex client projects, implementations, and ongoing service delivery, ensuring alignment with technology platforms and service solutions that meet business objectives.

Build and maintain strong senior-level client relationships, driving account growth through retention, upsell, and cross-sell initiatives that leverage your expertise and commercial acumen.

Oversee business reviews, reporting, and strategic account planning, providing executive-level oversight and commercially astute strategic thinking.

Requirements:

  • 10+ years' experience in client delivery, account management, or operations.
  • At least 5 years in a senior leadership role within the travel industry, with hotel accommodation experience essential.
  • Proven ability to lead teams and drive positive client outcomes, with strategically focused relationship-building skills and outstanding communication abilities.
  • Highly organized, proactive, and comfortable working across global teams, requiring adaptability and excellent stakeholder management.

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