Workforce Planning Strategist
6 days ago
We are seeking an experienced professional to lead our Workforce Planning team, responsible for developing and driving the implementation of strategic workforce plans that align with our business goals and customer support KPIs.
Key Responsibilities- Lead and support the Workforce Team in developing and implementing strategic workforce plans.
- Engage and support direct reports to provide roster forecasting and maintenance, schedule adherence, and analysis of customer support queues.
- Leverage and analyze Zendesk data to provide recommendations to senior stakeholders.
- Develop policies and procedures to support the Workforce Planner and Real Time Analyst.
- Present new opportunities to key stakeholders to maximize team efficiency.
- 5-6 years of experience in customer service and workforce planning.
- Excellent attention to detail, quality, accuracy, and communication skills.
- Experience in Zendesk and AWS preferred, and workforce planning fundamentals.
- Strong customer focus, both internally and externally.
- Advanced MS Excel usage.
REA Group is a leading global digital business, specializing in property. We are committed to the physical, mental, emotional, and financial health of our people. We offer a hybrid and flexible approach to working, flexible parental leave, and programs to support mental, emotional, financial, and physical health and wellbeing.
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Workforce Planning Strategist
2 weeks ago
Richmond, Australia REA Group Full timeJob SummaryThe Workforce Planning Strategist will lead and support the Workforce Team responsible for developing and driving the implementation of strategic workforce plans that are aligned with our business goals and customer support KPIs.Key ResponsibilitiesLead and support the Workforce Team in developing and implementing strategic workforce plans that...
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Workforce Planning Strategist
2 weeks ago
Richmond, Australia REA Group Full timeJob SummaryThe Workforce Planning Strategist will lead and support the Workforce Team in developing and driving the implementation of strategic workforce plans that align with our business goals and customer support KPIs.Key ResponsibilitiesLead and support the Workforce Team in developing and driving the implementation of strategic workforce plans that...
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Workforce Planning Strategist
1 week ago
Richmond, Australia REA Group Full timeAbout the RoleWe are seeking an experienced professional to lead our Workforce Planning team, responsible for developing and driving the implementation of strategic workforce plans that align with our business goals and customer support KPIs.Key ResponsibilitiesLead and support the Workforce Team in developing and implementing strategic workforce...
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Workforce Planning Specialist
5 days ago
Richmond, Australia REA Group Full timeWorkforce Planning & Analytics ManagerAbout the RoleWe are seeking an experienced Workforce Planning & Analytics Manager to join our Customer Solutions & Operations (CSO) function. As a key member of our team, you will be responsible for developing and driving the implementation of strategic workforce plans that align with our business goals and customer...
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Workforce Planning Specialist
4 days ago
Richmond, Australia REA Group Full timeAbout the RoleWe are seeking an experienced Workforce Planning Specialist to join our Customer Solutions & Operations (CSO) function. As a key member of our team, you will be responsible for developing and driving the implementation of strategic workforce plans that align with our business goals and customer support KPIs.Key ResponsibilitiesLead and support...
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Workforce Planning Specialist
2 days ago
Richmond, Australia Australia Post Full timeAbout the OpportunityAustralia Post is seeking a skilled Workforce Planning Analyst to join our team. As a key member of our Workforce Planning team, you will be responsible for building and providing schedules, forecasts, and modelling that review and optimize contact centre performance in line with available resources and business imperatives.Key...
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Workforce Planning Specialist
5 days ago
Richmond, Australia Australia Post Full timeAbout the OpportunityAustralia Post is seeking a skilled Workforce Planning Analyst to join our team. As a key member of our Workforce Planning team, you will be responsible for building and providing schedules, forecasts, and models that review and optimize contact centre performance in line with available resources and business imperatives.Key...
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Workforce Planning Specialist
4 days ago
Richmond, Australia Australia Post Full timeAbout the OpportunityAustralia Post is seeking a skilled Workforce Planning Analyst to join our team. As a key member of our Workforce Planning team, you will be responsible for building and providing schedules, forecasts, and modelling that review and optimize contact centre performance in line with available resources and business imperatives.Key...
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Workforce Strategy Manager
2 weeks ago
Richmond, Australia REA Group Full timeWorkforce Planning & Analytics Manager Overview: This role is pivotal in shaping the future of our workforce strategy, ensuring alignment with our organizational objectives and enhancing customer support performance. Key Responsibilities: Lead and mentor the Workforce Team in crafting and executing strategic workforce initiatives that align with...
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