Workforce Planning Specialist

1 month ago

Richmond, Australia Australia Post Full time
About the Opportunity

Australia Post is seeking a skilled Workforce Planning Analyst to join our team. As a key member of our Workforce Planning team, you will be responsible for building and providing schedules, forecasts, and modelling that review and optimize contact centre performance in line with available resources and business imperatives.

Key Responsibilities
  • Develop, refine, and deliver relevant forecasts, schedules, models, and reports.
  • Monitor and advise on the Contact Centre's performance against operational objectives.
  • Plan and strategize monthly, quarterly, half-year, and annual initiatives, including recruitment, training, and project needs.
  • Advise and implement transactional, tactical, and strategic plans that deliver to optimal utilization of resources.
  • Collect, maintain, and monitor data and systems that support the Workforce Team and its deliverables.
  • Monitor, manage, and advise on budget-impacting activities, such as shrinkage and leave management.
  • Monitor staffing levels and alignment to budget parameters.
About You

We are looking for someone with previous Workforce Planning experience and an understanding of contact centre metrics, performance drivers, and technologies. This role will suit someone who understands and is able to build and articulate complex forecast modelling and scenario planning methodologies.

You will also need:

  • Excellent communication, relationship, and stakeholder management skills.
  • Previous experience in navigating a complex business operating environment.
  • Knowledge of HR policies and procedures, OHS guidelines, awards, industrial relations provisions, and site agreements.
  • Ability to work and meet critical deadlines under pressure.
About Australia Post

Australia Post is one of the most culturally and linguistically diverse workforces in Australia, where we're all ages, genders, and come from all walks of life. We deliver on our values of Trust, Inclusivity, Empowerment, and Safety every day. They're the TIES that bind our team together.

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders, and backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+, and refugees.

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