Advanced AI Strategist for Enhanced Customer Experience

1 month ago


Melbourne, Victoria, Australia Canva Full time
About User Voice

We're a team at Canva that's dedicated to empowering our users with exceptional support. Our mission is to scale our user base to 1 billion while ensuring every user feels heard and supported.

Our Team

As a member of our team, you'll work on a cutting-edge natural language understanding system that seamlessly integrates into Canva. This system enables users to find help easily, making their experience more enjoyable.

The Role

We're seeking an Advanced AI Strategist to develop and implement an AI/ML strategy and roadmap to enhance the customer support experience. Key responsibilities include:

  • Partnering with leadership to develop an AI/ML strategy and roadmap
  • Leading the development of a natural language understanding/processing system
  • Collaborating with MLEs across the organisation to leverage existing ML capabilities
What You'll Need

To be successful in this role, you'll need:

  • Over 5 years of industry experience in machine learning/software engineering
  • Experience with high-scale Natural Language Systems
  • Strong coding proficiency in Python
  • Familiarity with Tensor Flow, PyTorch, scikit-learn, Langchain, and Huggingface
What We Offer

We offer a range of benefits to support your success, including:

  • Equity packages
  • Inclusive parental leave policy
  • An annual Vibe & Thrive allowance
  • Flexible leave options
Salary Information

Based on industry standards and location, we estimate the salary for this role to be around $150,000 - $200,000 per annum, depending on experience.



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