Dispute Resolution Specialist

1 week ago

Brisbane, Australia Insurance Australia Group Full time

Make a difference as a** Dispute Resolution Specialist.**
As part of the largest insurance group in Australia and New Zealand, we’re here for you. Are you ready?

**YOUR ROLE**

Join an industry leading and fast paced team as a Customer Relations Specialist. Stepping into permanent role, you’ll manage the disputes that arise from unresolved complaints.

Using your high-level dispute resolution capability and sense of fairness, along with your superior stakeholder skills, you will deliver a world-class alternative dispute resolution experience to our customer.& partners.

You will resolve internal & external disputes ranging from simple to complex in line with the General Insurance Code of Practice, The Australian Financial Complaints Authority (AFCA) Rules, and Regulatory Guide 271.

** Sydney, Melbourne, Brisbane**. We work flexibly with a mix of work from home and the office.

**ABOUT YOU**
- Proven experience in Dispute Resolution and Complaint Management in a general insurance or legal environment
- Previous exposure to the AFCA complaints process
- A strong customer focus, with the ability to show empathy and patience
- Effective decision making and time management skills with the ability to work unsupervised and under pressure
- Strong written and verbal communication skills, including advanced negotiation skills
- Resilience and a positive mindset
- Ability to manage simple & complex matters confidently
- Strong computer literacy is essential

Applications close on
**Sunday 9 July at 11:59pm AEST.**

**ABOUT US**
IAG is not only the largest general insurance group in Australia and New Zealand, underwriting over $AUD13 billion of premium per annum, we’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.

You’ll know our brands - CGU, WFI, NRMA Insurance, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.

At IAG you’re not just part of one brand, you’re part of a large purpose-led Trans-Tasman group dedicated to making your world a safer place.

We’re ready to grow your career, acknowledge every part of you, recognise your brilliance, lead you with purpose and help you live your own purpose through us.

At IAG you can enjoy:

- Flexibility and support so you can live life to the full.
- Receive meaningful recognition through an award-winning system.
- Join great employee network communities.
- Change the future for people who need help.
- Be part of a net zero business by 2050.

We’re committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. You can find our Reconciliation Action Plan on our company website.

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