Itsm Design

**The role**: Reporting to the Manager, Service Transition and Operations you will provide expert ITIL/ITSM advice, process leadership, influence, and support to stakeholders at all levels within eHealth for the successful operation and improvement of the endorsed ITIL/ITSM standards, practices, and toolsets required for the transition and day-to-day...

**The role**: Within a professional and dynamic team, provide custodianship for one or more Service Transition and Operations Processes that are owned and managed by the Service Transition and Operations team (Incident, Problem, Change, Release, Knowledge, Request or Configuration Management) in line with ITIL best practice standards This role will work in...

**The role**: Within a professional and dynamic team, provide custodianship for one or more Service Transition and Operations Processes that are owned and managed by the Service Transition and Operations team (Incident, Problem, Change, Release or Knowledge) in line with ITIL best practice standards. This role will work in collaboration with internal eHealth...

Fed Gov - aviation sector - Brisbane Airport + WFH (hybrid) - Australian Citizens eligible for a Security Clearance **ITSM Reporting Specialist** - Fed Gov - aviation sector - Brisbane Airport + WFH (hybrid) - Australian Citizens eligible for a Security Clearance **The Opportunity**: As the ITSM Reporting Specialist, you will review and analyse current...

**The Role**: 4+ years of Service Now development and implementation - Multiple positions for permanent role - Full Time position - Brisbane/Sydney/Melbourne - 4+ years of experience in ServiceNow as Developer/administrator in Designing, Configuring, Administering, Scripting, Customization, Deployment and Integration of the ServiceNow ITSM platform,...

Fed gov long term contract in the Healthcare sector, Integrated solution design, software solutions, work on large mission critical systems. **Job Title**: Solution Designer (2 positions available) **Location**: Brisbane/Sydney/Canberra **Contract**: Day rate contract, 2 months with two 12-month extensions **Summary** Our client is a large and complex...

**You will be responsible for**: - Lead and mentor a highly skilled team in accordance with the approved ITSM Problem Management process. - Ensure compliance and optimal performance of enterprise service levels by managing and performing the dissemination and implementation of policies, processes and standards for technical configuration of the enterprise...

6 months contract - Work anywhere in AUS - open to all states! - Full WFH / Full remote Looking for a thrilling adventure in the world of BMC Helix ITSM? We're on the hunt for a **BMC Helix Consultant** to join a major software solution provider specializing in geospatial information systems (GIS) on a **6-month contract**, all while enjoying the perks of...

EL 1 - $112,294 - $120,780 per annum plus superannuation - Digital Services Division - Brisbane, QLD,Canberra, ACT **Who we are** The Cyber security and Shared Services Branch support staff within the Department with Information Communication Technology (ICT) needs and look after the department’s cyber security. Our service desks and VIP support teams...

**The role**: Reporting directly to the Executive Director, the Director Service Management and Improvement is accountable for; - Information Technology Service Management (ITSM) strategy - Customer insights and analytics; and - Continuous improvement and quality assurance. Specifically, the role coordinates all process owner activity and provides direction...

**Manager - Work Management, IS&T, APAC - Australia** - Join our team at Rio Tinto and play a pivotal role in shaping the future of technology. - Play a crucial role in shaping the strategic direction of our Technology Platforms and driving positive change. - Collaborate with a supportive leadership team dedicated to your growth. - Permanent full-time role...

**The Opportunity** I am currently recruiting for a Statutory Body with a large IT presence who are looking for a 6-month Contract for a Service Delivery Lead. Coming into this business, you will play a paramount part where you will help support their environment during their cloud journey. As the Service Delivery Lead, you will play a pivotal role in...

**Role responsibilities**: - Provide high level technical skills in the analysis of IT system issues and the formulation, design and provision of appropriate solutions and improvements. - Provide effective change management, capacity planning, incident management, risk management and continuity planning utilising best practices in systems support and...

**The role**: Are you right for this role? You will be assessed on your ability to demonstrate the following: - High level experience in ServiceNow development, ServiceNow certified System Administrator. ServiceNow experience should include analysis, design, development, testing, implementation, documentation and support and a thorough understanding of the...

**About Us** We offer a 360-degree service while remaining highly focused on our vision for simplifying and automating business services for sophisticated customer experience (CX) as well as employee experience (EX). Our services include Software, Process, Custom Business Apps, integrations, CDCI and full lifecycle support for those platforms such as...

Previous experience as a Product Owner - Three or more years of product, analysis, technology, and/or design experience - Experience working with government departments preferred but not required **The Company** Gateway Synergy is looking for a Product Manager on behalf of our client. Our client is a rapidly growing company in the Defence industry, with an...

**Your key accountabilities The core capability requirements for this role are: - Provide technical support for a fleet of assets including desktops, laptops, printers, MFDs, mobile devices, servers, on-site network equipment and technology assets. - Monitor ITSM tool queues and action technical activities as delegated, escalate issues, and maintain...

**About Us** We offer a 360-degree service while remaining highly focused on our vision for simplifying and automating business services for sophisticated customer experience (CX) as well as employee experience (EX). Our services include Software, Process, Custom Business Apps, integrations, CDCI and full lifecycle support for those platforms such as...

Role responsibilities: Work with ServiceNow developers in the development of business rules, client scripts (JavaScript), UI actions, form sections, service portal (AngularJS and Bootstrap), notification events in ServiceNow platform to meet the business requirements following agreed best practice standards and version control of the code. Implementing...

**Role responsibilities**: - Ensure compliance and optimal performance of enterprise service levels by managing and performing the dissemination and implementation of policies, processes and standards for technical configuration of the enterprise infrastructure. - Optimise costs of service delivery by designing and developing improvements in particular...