Key Customer Experience Professional

7 days ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $95,000 - $110,000
Customer Service Specialist

This role plays a vital part in streamlining processes to deliver exceptional customer experiences. As a key member of the team, your expertise will drive engagement and motivation across the board, fostering a culture of innovation and customer-centricity.

In this dynamic position, you will report directly to the Lead of Payments and join the Payments team in delivering high-quality services to our customers. Each day, you will go above and beyond to:

  • Process allocated workloads efficiently, accurately, and within set timescales and standards.
  • Bring attention to problems or issues that may impact service quality, enabling corrective action to be taken.
  • Carry out quality control and necessary checks on own and team members' work.
  • Liaise with internal customers and external service providers, maintaining effective working relationships.
  • Work in the best interests of the team, sharing knowledge and assisting colleagues as appropriate.

You will also ensure all work is performed in accordance with health and safety requirements and provide professional and ethical behaviour in your actions.

About You

We are looking for talented individuals to deliver exceptional customer experiences. To succeed in this role, you will need:

  • A strong educational background preferably at tertiary level.
  • Proven experience in related fields.
  • A background in customer service-related areas.

We value diversity and inclusivity, fostering an environment where everyone feels valued and appreciated for being their authentic selves. This role offers a great opportunity to grow professionally and personally while making a real difference in people's lives.

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