
Key Customer Experience Specialist
2 weeks ago
We help companies deliver exceptional customer experiences through our innovative contact center solution, Amazon Connect.
Responsibilities- Develop and manage strategic relationships with key customers to drive adoption of our solution.
- Deliver high-quality presentations, product demos, and workshops to enable customer success.
- Build customer skills and proficiency with our solution.
- Engage with C-level stakeholders to understand the value proposition and identify new business opportunities.
- Collaborate with field teams to develop account plans that meet business objectives.
- Drive revenue growth by increasing adoption of our solution.
Our team is dedicated to helping customers achieve their goals through effective use of our contact center solution. We are a leader in the Contact Center as a Service (CCaaS) category.
Amazon Connect enables companies to unlock bar-raising experiences for customers and agents at lower cost.
Requirements- 3+ years' experience in enterprise sales, business development, and/or consulting with SaaS contact center and customer experience products.
- Proven track record of managing complex projects and delivering results.
- Expert knowledge of CCaaS products and industry trends.
- Strong analytical and problem-solving skills, with the ability to leverage data to drive informed decision-making.
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