Customer Banking Associate

2 weeks ago


Mid North Coast, Australia Commonwealth Bank of Australia Full time

Customer Banking Specialist Role Overview

As a Customer Banking Specialist with the Commonwealth Bank of Australia, you will be responsible for providing exceptional customer service and support to our valued customers.

Key Responsibilities:

  • Deliver in-depth conversations with customers to understand their banking needs
  • Provide support to local branches, including travel to Port Macquarie
  • Support customers with enquiries, cash handling, and transactional services
  • Complete Financial Health Checks to assess customers' financial needs
  • Offer options for customers through education and demonstration of in-branch technology and digital banking
  • Problem solve and provide effective solutions while championing our processes and procedures

Requirements:

  • Proven experience delivering exceptional customer service in financial services, retail, or hospitality
  • Excellent communication skills and the ability to articulate financial terms in a clear way
  • The ability to ask the right questions, find solutions, and act with integrity
  • A genuine interest in building a career with the Commonwealth Bank of Australia and improving the financial well-being of our customers


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