Customer Banking Associate
2 weeks ago
Customer Banking Specialist Role Overview
As a Customer Banking Specialist with the Commonwealth Bank of Australia, you will be responsible for providing exceptional customer service and support to our valued customers.
Key Responsibilities:
- Deliver in-depth conversations with customers to understand their banking needs
- Provide support to local branches, including travel to Port Macquarie
- Support customers with enquiries, cash handling, and transactional services
- Complete Financial Health Checks to assess customers' financial needs
- Offer options for customers through education and demonstration of in-branch technology and digital banking
- Problem solve and provide effective solutions while championing our processes and procedures
Requirements:
- Proven experience delivering exceptional customer service in financial services, retail, or hospitality
- Excellent communication skills and the ability to articulate financial terms in a clear way
- The ability to ask the right questions, find solutions, and act with integrity
- A genuine interest in building a career with the Commonwealth Bank of Australia and improving the financial well-being of our customers
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