Customer Banking Professional

2 weeks ago

North Ryde, New South Wales, Australia Commonwealth Bank of Australia Full time
About the Role

We are seeking a highly skilled Customer Banking Specialist to join our Retail Banking Services team at the Commonwealth Bank of Australia. As a key member of our team, you will play a critical role in delivering exceptional customer experiences and providing holistic solutions to our customers.

Key Responsibilities
  • Develop in-depth relationships with customers to understand their banking needs and provide tailored solutions.
  • Support customers with account maintenance, credit product applications, and financial health checks.
  • Provide education and demonstrations on our in-branch technology and digital banking options.
  • Problem-solve and provide effective solutions while championing our risk-adverse culture.
Requirements
  • Proven experience delivering exceptional customer service in financial services, retail, or hospitality.
  • Excellent communication skills and ability to articulate financial terms in a clear way.
  • Ability to ask the right questions, find solutions, and act with integrity.
  • Ability to work in a busy, commercial, and driven retail environment.
What We Offer

As a Customer Banking Specialist at the Commonwealth Bank of Australia, you will have the opportunity to work with a talented team, develop your skills and expertise, and make a real difference in the lives of our customers. We are committed to creating a diverse and inclusive workplace and welcome applications from candidates from all backgrounds.

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