Customer Relationship Banking Specialist
3 weeks ago
Empowering Customer Banking through Exceptional Service
At Commonwealth Bank of Australia, we're seeking a skilled and dedicated Customer Banking Specialist Relief to join our team. As a key member of our Erina Branch team, you'll play a vital role in delivering a seamless banking experience to our customers.
Retail Banking Services (RBS) Overview
The RBS team is the public face of CommBank, serving over 10 million personal and small business customers with market-leading products, services, and technology. Our mission is to positively impact our customers' lives and be there for them when they need us.
Key Responsibilities
- Provide relieving support to our branches, traveling to and across Central Coast Branches as needed.
- Engage in in-depth conversations with customers to understand their overall banking needs, including Home Loans, Business Banking, and Financial Advice.
- Support customers with enquiries, cash handling, transactional services, and maintenance on accounts, as well as process applications for credit products.
- Conduct Financial Health Checks to assess customers' financial needs and identify areas for improvement.
- Educate and demonstrate in-branch technology and digital banking options to customers, providing tailored solutions to meet their needs.
- Problem-solve and provide effective solutions, championing our risk-adverse culture and processes.
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