Customer Banking Specialist

4 weeks ago


South Coast, Australia Commonwealth Bank of Australia Full time
About the Role

We are seeking a highly skilled Customer Banking Specialist to join our Retail Banking Services team in Kiama. As a key member of our team, you will be responsible for delivering exceptional customer experiences and providing holistic solutions to our customers.

Key Responsibilities
  • Conduct in-depth conversations with customers to understand their banking needs and provide tailored solutions.
  • Support customers with account maintenance, credit product applications, and financial health checks.
  • Provide education and demonstrations on our in-branch technology and digital banking options.
  • Problem-solve and provide effective solutions while championing our risk-adverse culture.
Requirements
  • Proven experience delivering exceptional customer service in financial services, retail, or hospitality.
  • Excellent communication skills and ability to articulate financial terms clearly.
  • Ability to ask the right questions, find solutions, and act with integrity.
  • Ability to work in a busy, commercial environment and see the big picture for customers.
  • Genuine interest in building a career with CommBank and improving the financial wellbeing of our customers.
What We Offer

We offer a dynamic and supportive work environment, opportunities for career growth and development, and a competitive salary and benefits package.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional banking experiences, we encourage you to apply for this exciting opportunity.



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