S&s Banking Consultant, Northlakes Qld

2 months ago

North Lakes, Australia ANZ Banking Group Full time

**Req ID**: 77395
**Department**: SB SEQ North
**Division**: Suncorp Bank
**Location**: Northlakes
About Us
About the Role
As an S&S Banking Consultant, you are to assess the financial needs of customers and provide options to meet those needs in pursuit of specific sales, service and connected customer targets including addressing customers’ transactional banking needs.
**Role Location**: Shop 1264 Westfield North Lakes, North Lakes Drive, North Lakes QLD 4509
**Role Type**: (20 Hrs) Flexible Part Time, Permanent
What will your day look like?
As a Banking Consultant/ Personal Banker, you will have the opportunity to:

- Provide our customers with a seamless branch experience by meeting each customer’s end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions,
- Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience,
- Contribute to a significant uplift in customer engagement and advocacy, and create real customer value,
- Actively participate in and support bank programs and initiatives,
- Take responsibility to ‘know your customer’ from a risk perspective, and
- Ensure compliance with ANZ and branch policies and procedures.

What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Tertiary Qualifications in business, commercial or finance are desirable.
Demonstrated experience in a retail customer sales & service environment
Analytical skills - ability to develop solutions and courses of action and recommend solutions by using an information base to identify key issues, compare with other data and determine cause-effect relationships.
Attention to detail - accurately checking and processing tasks and showing concern for all aspects of the role.
Commercial Acumen - ability to recognise and implement business strategies to driveprofitable growth, customer acquisition, customer experience and sales productivity.
Communication Skills - ability to convey and explain information, coherently and confidently both oral and written.
Negotiation skills - exploring opportunities with a view to mutual benefit and acceptance.
Planning and organising skills - establishing a process to complete goals (either personal orfor others) and allocating appropriate resources to achieve such goals.
Problem solving - ability to seek out information and break down problems and situations into simple lists of components, options or alternatives.
Rapport Building - use interpersonal style to establish and develop relationships.
Social skills - using appropriate behavioural styles to develop relationships and influence others
You're not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us?
Suncorp Bank is a proud part of the ANZ Group and a place where you’ll be doing work that really matters. That’s because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.
Our team members’ wellbeing is a top priority and we know it’s the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.
Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.
Job Posting End Date
15/10/2024, 11.59pm, (Melbourne Australia)

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