External Dispute Resolution Manager

2 days ago

Brisbane, Queensland, Australia beBeeDispute Full time $90,000 - $130,000

Transform your career with a dynamic opportunity as an External Dispute Resolution Manager.

You will play a critical role in managing disputes lodged with External Dispute Resolution Schemes, investigating cases thoroughly and collaborating closely with internal and external stakeholders to deliver effective solutions.

About the Job

  • Manage and investigate customer complaints to ensure timely resolution and maintain high-quality service standards.

  • Collaborate with internal teams, including business partners and subject matter experts, to identify areas for process improvement and optimize dispute resolution outcomes.

  • Develop and maintain strong relationships with external stakeholders, such as customers and dispute resolution scheme providers, to foster trust and cooperation.

  • Stay up-to-date with industry developments, regulatory requirements, and best practices to continuously improve dispute resolution skills and knowledge.

  • Becoming Part of Our Team: As a member of our Dispute Resolution Team, you will contribute to protecting our organization's interests and reputation while delivering exceptional customer experiences.

  • What You'll Bring: To excel in this role, you should possess excellent communication and interpersonal skills, analytical and problem-solving abilities, and a commitment to providing high-quality services. Relevant experience in dispute resolution, compliance, or a related field is highly valued.

  • Our Values: At Zurich, we care deeply about our customers, colleagues, and communities. We strive to make a positive impact through our work and uphold the highest standards of integrity and professionalism.

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