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Community Building Specialist VIC

1 month ago

Melbourne, Victoria, Australia Australian Unity Full time

At Australian Unity, we're passionate about creating vibrant and welcoming communities for our members and the community. As a Sales Coordinator, you'll play a key role in supporting our Sales team in achieving this vision.



About Us

We're Australia's first wellbeing company, established in 1840. Our purpose is to positively impact the wellbeing of millions through health, wealth, and care services. We reinvest profits to deliver products and services sustainably that matter most to our members, customers, and the community.



Our concept of Real Wellbeing encompasses the whole experience of life. It's about feeling supported in your health, connected with your community, and empowered to live life on your terms.



Your New Role

In this exciting role, you'll manage the sales process, coordinate tours, support marketing efforts, and build meaningful relationships with our future residents. Your goal will be to create a seamless, positive experience that drives occupancy and strengthens our community's reputation.



  • Engage with Prospects: Respond promptly to inquiries from prospective residents and their families, providing helpful information and guidance.
  • Tour Coordination: Schedule and coordinate tours and meetings to showcase the community's unique benefits.
  • Data Management: Keep our CRM updated with lead information, interactions, and follow-up tasks.
  • Sales & Marketing Support: Assist the sales team with preparing presentations, brochures, and other marketing materials to highlight our offerings.
  • Track Performance: Monitor and report on sales metrics to drive improvements and meet occupancy goals.
  • Administrative Assistance: Streamline the sales process with tasks like processing applications and preparing contracts.
  • Customer Care: Provide top-notch service by addressing questions and concerns for potential and current residents, ensuring a positive experience.
  • Relationship Building: Foster positive connections with residents, families, and referral sources to enhance community appeal.
  • Smooth Transitions: Assist with onboarding and orientation for new residents, ensuring they feel at home from day one.
  • Document Management: Prepare and maintain sales reports, occupancy data, and sales-related documentation.
  • Organizational Excellence: Keep the sales office organized and ensure materials are always ready for action.


About You

To succeed in this role, you'll need:



  • A minimum of 2 years of experience in a sales or customer service role, preferably within the senior living or retirement community industry.
  • A Bachelor's degree in Business, Marketing, Hospitality, or a related field (preferred).
  • Strong organizational and multitasking abilities.
  • Excellent verbal and written communication skills.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Ability to build rapport and maintain relationships with diverse individuals.
  • A high level of attention to detail and problem-solving skills.


What's on Offer

You'll enjoy a range of great employee benefits and rewards, including:



  • A competitive salary ($80,000 - $90,000 per annum) + bonus program.
  • Additional yearly Well-Being and Community leave days.
  • 14-week paid parental leave, with equal benefit for both parents.
  • Employee Referral Program.
  • Employee Assistance Program – support and assistance for you and your partner at those times in life when you need it most.
  • Maxxia Rewards – a great range of discounts and benefits at selected retail outlets, department stores, attractions, travel, cinemas, restaurants.
  • Discounts across the Australian Unity business, including Private Health Insurance, General Insurance, and more.
  • Available access to LinkedIn Learning courses through our great Learning platform.