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Technical Support Specialist
2 months ago
About the Role
Suncorp Group is seeking a skilled Technical Support Officer to join our Terri Scheer Team in Adelaide. This is a permanent full-time opportunity offering 37.5 hours per week.
Key Responsibilities
- Support the team leader to achieve strategic business goals
- Onboard and train new staff
- Provide technical support and coaching for the claims team
- Build strong relationships and work effectively in diverse teams
- Perform quality assurance tasks with exceptional accuracy
- Review and approve claim payments
- Manage a portfolio of claims within service standards
- Identify and implement changes to optimize the team and business
- Use the EMPOWER model for quality listening and coaching
Requirements
- Ability to train, coach, and mentor team members
- Ability to design and facilitate training sessions
- Ability to manage priorities and strategic goals
- Strong problem-solving skills and initiative
- Resilience and ability to manage difficult situations
- Adaptability and ability to positively embrace change
- Excellent written and communication skills
- Knowledge and understanding of insurance claims
- Leadership skills and ability to take responsibility
- High attention to detail and strong customer service skills
What We Offer
- Employee discounts and rewards
- Study support
- Parental leave
- Wellness initiatives
About Suncorp
Suncorp's purpose is to deliver exceptional experiences and build futures. We're a customer-obsessed, innovative, and performance-driven organization. Our culture is built on caring for others, being courageous, and doing the right thing.
