Technical Support Specialist
5 days ago
Job Summary
We are seeking an exceptional IT professional to join our team as a Technical Support Specialist. As a key member of our Service Desk, you will be responsible for providing remote support to our clients across various environments.
About the Role
In this role, you will be working with a combination of servers, desktops, and applications within Microsoft Azure, AD, and M365 environments. You will be delivering support for Azure Intra, Hyper-V, and Citrix cloud infrastructure, as well as performing a wide variety of support across many technologies.
Requirements
- Advanced understanding of end-user support and Active Directory
- Comprehensive knowledge of Windows Server, Azure, and Exchange
- Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking
- An understanding of ticketing systems and customer service principles
- Great communication skills coupled with a genuine desire to understand customers and help them
What We Offer
At First Focus, we pride ourselves on being a great place to work. We offer a competitive package including salary, training, and flexible arrangements. You will have access to our internal training sessions and library, as well as opportunities for personal and professional development with our FastTrack mentor program.
Neurodiverse Candidates Welcome
We welcome applications from Neurodiverse candidates and offer flexible options to best showcase your skills.
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