Expert Banking Services Professional

3 days ago

Melbourne, Victoria, Australia beBeeCustomerCentric Full time $90,000 - $120,000
Key Role: Banking Services Expert

We are seeking an experienced Banking Services Expert to deliver seamless banking experiences for our customers. This pivotal role requires in-depth knowledge of banking services, exceptional communication skills and the ability to articulate financial terms.

Main Responsibilities
  • Engage with customers to understand their banking needs and provide bespoke solutions.
  • Support customers with account inquiries and applications for credit products, ensuring a smooth customer journey.
  • Conduct thorough Financial Health Checks to assess customers' financial situations and provide tailored advice.
  • Educate customers on in-branch technology and digital banking options, enhancing their overall experience.
Requirements
  • Proven expertise in customer service, preferably within the financial sector.
  • Exceptional communication skills and the ability to articulate complex financial information.
  • Strong problem-solving skills, providing effective solutions to customer queries.
  • A genuine interest in delivering exceptional customer experiences and improving customers' financial well-being.
Work Environment

As a Banking Services Expert, you will work in a fast-paced commercial environment, focused on delivering holistic banking solutions that meet customers' needs.

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