Customer Success Professional

7 days ago

Perth, Western Australia beBeeCustomerSuccess Full time $51,454 - $129,535

**Job Description:**

We are seeking a detail-orientated customer-centric individual to join our team. The ideal candidate will be self-motivated, great at solving problems for customers, have a knack for technology/software, and have the confidence to interact with existing and future customers on a regular basis.

**Key Responsibilities:**

  • Manage a portfolio of customers to ensure they are happy with our product and remain loyal customers.
  • Proactively contact customers using a systematic approach and data insights.
  • Manage and optimise systems and processes to identify 'At Risk' customers and proactively reach out and help them fully embed our system into their business.
  • Drive online reviews and referrals.
  • Log any reported system bugs in a systematic way and liaise with the tech team on a speedy resolution.
  • Manage various tools, including CRM, customer support board and feature request development board.
  • Assist the CSM team with onboarding new customers as needed.

**Required Skills and Qualifications:**

  • A people person who is able to build customer rapport quickly.
  • Super organised and system-driven mindset.
  • Great problem solver. Able to take an issue, pull it apart, understand and solve it.
  • Excellent communication skills, both written and verbal, and can talk to anyone.
  • Tech-savvy with the ability to quickly master our online rostering platforms.
  • Love helping customers and confident in communication approach.
  • Ability to work to KPIs with a self-driven mindset.
  • Great attention to detail.
  • Awesome time management skills with the ability to prioritise important tasks and focus.
  • Ability to work in a fast-paced ever changing environment.
  • Team player who is always willing to step up and help outside of core role as needed.

**Benefits:**

  • Fun, supportive team.
  • Great office environment.
  • Athletic facilities.
  • Award-winning career growth opportunities.
  • Competitive salary and commission structure.

**Others:**

  • We offer a range of benefits that enhance your personal and professional life.
  • The successful candidate will be based in Osborne Park, WA 6017.
  • Australia Work Authorisation is required for this position.

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