Customer Success Strategist

5 days ago

Perth, Western Australia beBeeCustomer Full time $150,000 - $180,000

We are seeking a skilled and dedicated Customer Success Professional to join our team.

As a key member of our organization, you will be responsible for ensuring the highest level of customer satisfaction and loyalty through effective relationship building and account management.

Your primary focus will be on creating and implementing strategies that drive customer success, while also leading and developing a high-performing team of customer relations specialists.

You will work closely with cross-functional teams, including sales, product, marketing, and operations, to ensure seamless customer experiences and deliver exceptional results.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.

About the Role
  • Develop and execute customer success strategies that align with business goals and objectives.
  • Lead and manage a team of customer relations specialists, providing coaching, guidance, and feedback to ensure their growth and development.
  • Partner with internal stakeholders to identify opportunities for process improvements and implement changes to enhance customer satisfaction.
  • Collaborate with sales and product teams to ensure alignment and consistency in customer interactions.
  • Deliver regular reports and presentations to executive-level stakeholders on customer success performance and progress.

Key Qualifications:

  • A minimum of 5 years' experience in customer relations, preferably in manufacturing or supply chain industries.
  • Proven leadership and people management skills, with the ability to motivate and develop high-performing teams.
  • Excellent analytical and problem-solving skills, with the ability to think critically and develop effective solutions.
  • Strong communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
  • A passion for continuous learning and professional development, with a desire to stay up-to-date with industry trends and best practices.

Benefits:

  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and growing organization.
  • Professional development and growth opportunities.

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