Director of Operational Excellence

5 days ago

City Of Brisbane Sydney Melbourne Canberra, Australia beBeeConsumer Full time $180,000 - $220,000
Leadership Opportunity

A critical leadership role has become available to drive operational excellence and elevate the consumer experience across our organisation.

About the Role

We are seeking a Group Executive with a passion for consumer-centred service, operational excellence and governance to lead our newly established Centre of Excellence. As a key member of our Executive team, you will be accountable for leading a complex department providing strategic oversight and direction for contact centre operations, contracting, evaluation, continuous improvement, clinical governance and resource planning.

Your leadership will drive operational effectiveness, high performance, and exceptional consumer experience. You will play a key role in shaping strategy and governance across the organisation, helping us evolve to meet the future needs of the industry while embedding a culture of consumer-centred excellence and continuous improvement.

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