Sales and Customer Experience Leader

2 weeks ago

Sydney, New South Wales, Australia beBeeLeader Full time

**Job Overview**

We are seeking an experienced Sales and Customer Experience Leader to join our team. In this role, you will lead the customer and selling assignment strategy and be accountable for its performance.

The successful candidate will have a proven track record in leading high-performing teams, with a strong focus on delivering sales growth and enhancing customer experience.

You will collaborate with the commercial team to translate commercial plans into operational goals and priorities, addressing challenges and controlling budgets and people planning.

In addition, you will secure that local market, customer, consumer, and competitor insights are used to identify local market potential and continuously improve sales performance and omnichannel customer experience.

**Key Responsibilities**

  • Lead the customer and selling assignment strategy and be accountable for its performance.
  • Lead, coach, and develop a high-performing Sales and Customer team with a customer-focused culture to achieve planned sales, profitability, growth targets, and provide a rewarding customer experience.
  • Collaborate with the commercial team to translate commercial action plans into operational goals and priorities.
  • Secure that local market, customer, consumer, and competitor insights are used to identify local market potential and continuously improve sales performance and omnichannel customer experience.

**Requirements**

  • Minimum 2-4 years' experience in leadership or management within commercial functions.
  • Proven effective business acumen, people management skills, and a thorough understanding of profit and loss.
  • Proven experience in implementing plans into reality and making things happen.
  • Successful skills in problem-solving, conflict management, and people development.
  • Skilled in making commercial decisions based on market data.
  • Experience of omnichannel customer experience.

**What We Offer**

  • 5 weeks' paid annual leave, paid parental leave, family and community leave, and much more.
  • 24/7 access to our employee assistance program for health and wellbeing support.
  • 15% co-worker discount.

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