IT Support Specialist
3 weeks ago
Milestone IT is seeking an experienced IT Helpdesk Support Engineer to join a dynamic team in Perth.
This is a fantastic opportunity for someone looking to provide Level 1 support to users over the phone and work with a small team of IT specialists.
Key Responsibilities:
- Provide IT support over the phone and via ticketing system
- Log and resolve tickets in a timely manner
- Offer excellent customer service and communication skills
- Perform hands-on hardware and software support, including installations and maintenance
- Work collaboratively with the team to identify and resolve technical issues
Requirements:
- Detailed knowledge of Windows 10 Operating Systems and Microsoft Office Suite
- Experience with Active Directory and ticketing systems
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
This role is ideal for someone with a passion for IT and a desire to work in a fast-paced environment.
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