IT Support Specialist

3 weeks ago


Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

Milestone IT is seeking an experienced IT Helpdesk Support Engineer to join a dynamic team in Perth.

This is a fantastic opportunity for someone looking to provide Level 1 support to users over the phone and work with a small team of IT specialists.

Key Responsibilities:

  • Provide IT support over the phone and via ticketing system
  • Log and resolve tickets in a timely manner
  • Offer excellent customer service and communication skills
  • Perform hands-on hardware and software support, including installations and maintenance
  • Work collaboratively with the team to identify and resolve technical issues

Requirements:

  • Detailed knowledge of Windows 10 Operating Systems and Microsoft Office Suite
  • Experience with Active Directory and ticketing systems
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team

This role is ideal for someone with a passion for IT and a desire to work in a fast-paced environment.



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