Community Hub Manager

7 days ago

Melbourne, Victoria, Australia beBeeTeamLeader Full time $99,022 - $111,457

Join a vibrant community as Team Leader of one of Melbourne's most dynamic hubs, where people connect, learn, create and feel at home.

This hands-on leadership role involves guiding a passionate team to deliver exceptional customer experiences, maintain a safe and welcoming space, and contribute to long-term planning and service improvements.

You'll oversee daily branch operations, including staff rostering, financial procedures, customer service delivery, and complex issue resolution.

  • Leadership Opportunity
  • Permanent Full time

About the Role

The Community and City Services Division puts people at the heart of everything we do, ensuring Melbourne remains liveable, healthy and vibrant.

In this role, you'll blend operational know-how with strategic vision, shaping policies, driving innovation, and championing the role of libraries in a liveable, creative and connected Melbourne.

You'll lead a library that's more than books – it's a heartbeat of the community.

A Little More About the Role

  • Leading, guiding and managing the team to foster a performance-based culture and drive accountability and excellence in outcomes.
  • Overseeing daily branch operations, including staff rostering, financial procedures, customer service delivery, and complex issue resolution.
  • Building and sustaining strong relationships with internal and external stakeholders, including tenants, community organisations, and service providers.

Why Join Our Team?

Melbourne is globally recognised as one of the most liveable, diverse, and dynamic cities.

At the heart of it all is a passionate, purpose-driven organisation where your work truly matters.

We're champions of diversity, committed to continuous improvement, and driven by a shared vision for a vibrant and sustainable future.

About You

  • Are a community connector, comfortable with facilitating welcoming and engaging library experiences.
  • Have excellent written and verbal communication skills, with the ability to engage and collaborate with a diverse range of stakeholders.

What Your Experience Might Look Like - Key Selection Criteria

  • Tertiary qualification in Librarianship, Management, or a related discipline.
  • Proven ability to build and maintain effective relationships, partnerships, and networks with internal teams and external stakeholders.
  • Ability to provide advice on safety, emergency response procedures, and resolve complex customer behaviour.

Benefits of Working With Us

  • Excellent pay package and benefits, including flexible working and career development opportunities.
  • Up to 20 weeks of fully paid parental leave for primary carers.
  • Career progression and hybrid working arrangements.

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