Data Driven Customer Success Professional

1 week ago

Melbourne, Victoria, Australia beBeeCustomerSuccess Full time $100,000 - $120,000
Customer Success Manager

We are seeking a proactive and customer-centric professional to drive adoption, value realization, and long-term success for our clients in APAC.

  • This is a strategic role that requires strong relationship-building skills and the ability to guide customers on maximizing their investment in our platform.
  • The successful candidate will develop scalable success strategies focused on adoption, retention, and seamless renewals.
  • Working closely with cross-functional teams, you will mitigate risks, uncover growth potential, and provide an exceptional customer experience that fosters lasting relationships.
Responsibilities:
  • Lead the end-to-end post-sales customer lifecycle, from onboarding through adoption, value realization, renewal, and expansion
  • Use success playbooks and segmentation strategies to ensure customers maximize the value of our platform, achieving their business goals
  • Bullt trusted partnerships with customers by understanding their objectives, delivering tailored solutions, and driving outcomes
  • Monitor customer health through key metrics (adoption rate, CSAT, Customer Health Score) and take proactive action to address risks early with support from the team
  • Partner with the team to identify and drive Customer Success Qualified Leads (CSQLs) that contribute to pipeline generation for upsell and cross-sell opportunities
  • E nsure high renewal rates by consistently demonstrating value, aligning with customer business goals, and mitigating blockers
  • Serve as the voice of the customer internally, capturing feedback and partnering with internal stakeholders to drive continuous improvement
  • Conduct quarterly and annual business reviews (QBRs/EBRs) to showcase ROI, success milestones, and strategic opportunities for growth
Requirements:
  • 3-5 years of experience in Customer Success, Account Management, or Consulting roles within a B2B enterprise SaaS environment
  • Strong preference for experience in data privacy, security, or compliance solutions
  • Proven success managing customers within a B2B SaaS setting, driving adoption, retention, and growth
  • Bachelor's degree in Business, Computer Science, or a related field
  • Customer-Centric Mindset: Passion for helping customers achieve business success and build strong relationships as a trusted advisor
  • Strategic Thinking: Ability to anticipate customer needs, identify opportunities for adoption and growth, and implement scalable approaches
  • Risk Management: Skilled at identifying risks through customer health metrics and sentiment, taking proactive steps to address issues
  • Sales Acumen: Experience generating expansion opportunities and pipeline, collaborating with Sales for upsells and cross-sells
  • Communication Skills: Excellent verbal, written, and interpersonal communication skills, with the ability to engage executive stakeholders and drive results
  • Data-Driven Execution: Experience using CS tools, CRM systems, and metrics to drive strategic actions
  • Deep understanding of customer success methodologies, including health scoring, adoption tracking, and churn mitigation
About Us

We offer a fast-paced and enjoyable work environment, working with some of the best people in the industry. Our focus is on innovation, work-life harmony, personal development, and making a positive social impact.

Our benefits include flexible work arrangements, employee stock ownership plan, parental leave programs, and global opportunities for growth and development.

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