Executive Director of Lifestyle and Community Services

7 days ago

Saint Leonards, Victoria, Australia RSL Lifecare Full time
About the Role

This is an exciting opportunity for a seasoned professional to join RSL LifeCare as the General Manager Lifestyle and Community. Reporting to the Chief Operating Officer, you will be responsible for leading the development and delivery of lifestyle programs and services across Residential Care, Retirement Living, and Home Care.

Key Responsibilities:

  • Develop and implement a strategic plan to enhance the lifestyle and community experiences of veterans and seniors within our communities.
  • Drive innovation in the development of lifestyle programs to meet the evolving needs of our community members.
  • Design and implement operating models, programs, and services that address health and ageing challenges, including the effective use of technology and new models of care and support.
  • Leverage data insights to build segmentation and a more tailored approach to delivering services, with a focus on customer conversion, engagement, and retention.
  • Lead the ongoing development and delivery of training and education for customer-facing employees to embed an enhanced community member experience.
  • Proactively identify and address the implications of relevant laws, regulations, standards, and practices to ensure RSL LifeCare remains ahead of industry requirements.
  • Mentor, coach, and inspire Lifestyle and Wellbeing teams to deliver a focus on individual community members' preferences and abilities in the areas of leisure, lifestyle, wellness, and community engagement.
  • Demonstrate leadership qualities that build and develop a high-performing and highly engaged team, with a focus on positive change and continuous improvement.

About You:

  • A depth of experience leading the development and delivery of lifestyle programs and services in a residential, healthcare, and/or community setting.
  • Demonstrated ability to engage teams and key stakeholders to lead effective change across a multi-site organization.
  • Demonstrated ability to make decisions that balance commercial outcomes, customer experience, and risk mitigation.
  • Demonstrated knowledge and experience in rehabilitation techniques and delivering services that take into consideration the recipient's cognitive and physical abilities.
  • Demonstrated success in designing, communicating, and embedding operating models (systems, operations, and governance) to improve the service delivery of care to others.
  • Experience in leading and motivating geographically dispersed teams.
  • Excellent verbal and written communication skills.
  • Previous experience working in the aged care sector will be highly regarded, as will tertiary qualifications in Health Services Management, Physiotherapy, Occupational Therapy, Exercise Physiology, or related discipline.

Our Benefits:

  • Not-for-profit tax benefits, including salary packaging of up to $15,900 per year.
  • Staff discounts across 700 select retail stores through Maxxia Rewards.
  • Leave Loading - 17.5% pay top-up on paid leave.

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