Hospitality Services Director

1 day ago


Saint Leonards, Victoria, Australia RSL Lifecare Full time
{"title": "Hospitality Services Director", "content": "About Us

RSL LifeCare is a leading provider of care and services to veterans and seniors. Our mission is to create proud communities living their best lives.

About the Role

The General Manager of Hospitality Services will lead the direction and outcomes of all hospitality programs and services. This includes food service, laundry, and cleaning for our community members. The role will focus on meeting the needs of veterans and seniors in our Home Care, Residential Care, and Retirement Living communities.

Key Responsibilities
  • Lead the strategic direction and supervision of food services, housekeeping, and contractors to deliver tailored, responsive customer-focused care
  • Develop innovative menus with a focus on providing choice, new, and nutritional dining experiences for our residents, clients, and stakeholders
  • Develop a high-performing and engaged team to provide high-quality catering, cleaning, and laundry services
  • Ensure effective allocation of human, material, and financial resources to achieve planned goals and outcomes
  • Ensure effective negotiation of contracts with outsourced suppliers, monitoring and managing them to agreed SLAs/KPIs
  • Ensure compliance with Food Safety regulations, as well as Aged Care and HACCP standards
About You

We are looking for an experienced leader who can drive change and sustain a high-performing team. The ideal candidate will have a strong financial acumen and experience managing compliance in a complex regulatory environment.

Our Benefits
  • Not-for-profit tax benefits - salary packaging of up to $15,900 per year
  • Staff discounts across 700 select retail stores through Maxxia Rewards
  • Leave Loading - 17.5% pay top-up on paid leave

RSL LifeCare is committed to diversity and inclusion. We welcome applications from people across our diverse community, especially from Veterans, current serving ADF personnel, their families, and Aboriginal and Torres Strait Islander applicants.

", "lang_code": "en-US"}

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