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Strategic Platform Enablement Manager
2 weeks ago
As a strategic advisor and trusted partner to enterprise customers, you will serve as a key enabler of effective platform adoption, operational alignment, and ongoing engagement. You will balance business acumen with technical understanding, ensuring measurable value is achieved through tailored solutions.
This role demands a strong leader who can navigate complex internal dynamics and regional customer relationships. You will also play a key role in advancing growth in transaction analytics and AI/ML-powered focused language models, bringing thought leadership and practical execution in these areas.
Key Responsibilities:- Build and maintain strong, trust-based relationships with business stakeholders, product owners, executive sponsors, and internal customer success teams.
- Navigate internal dynamics and foster collaboration across regions with competing priorities.
- Conduct strategic planning and regular business reviews to align platform usage with customers' evolving goals.
- Drive value realization by linking platform capabilities — including AI/ML and transaction analytics — to measurable business outcomes.
- Experience in customer success, platform consulting, or strategic account management with enterprise SaaS/PaaS platforms.
- Proven ability to lead through influence and navigate complex internal and customer landscapes.
- Business acumen and execution experience in regulated, data-driven industries (banking, insurance, telecom).
- Practical exposure to AI/ML concepts, especially focused language models, transaction analytics, or decisioning systems.
- Familiarity with cloud-native platforms (AWS, Azure, GCP), APIs, and platform health metrics.
- Excellent communication, facilitation, and stakeholder management skills.
- Bachelor's degree in Business, Information Systems, Computer Science, or related fields.
