Field and Desktop Specialist

7 hours ago

Parramatta Park, Queensland, Australia beBeeTechnical Full time $90,000 - $110,000

Trucell is seeking a seasoned professional to fill the role of Field and Support Desk Technician.

About the Position
  • As a key member of our technical team, you will be responsible for providing expert technical support to our Business Development Manager based in Western Australia.
  • You will also be required to attend to jobs locally, ensuring high-quality service delivery to our clients.
  • In addition, you will collaborate with our technical team, providing and receiving support for various tasks and requests.
Required Skills and Qualifications
  • A minimum of one year of experience in IT is mandatory.
  • A Bachelor's degree in Information Technology, Computer Science, or a related field is preferred but not mandatory.
  • Relevant certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar are highly desirable.

Key Technical Skills:

  • Strong proficiency in configuring, installing, monitoring, supporting, and managing ICT environments.
  • Experience with network configuration and troubleshooting.
  • Familiarity with cloud services (e.g., AWS, Azure) and virtualisation technologies.
  • Proficiency with Windows and Linux operating systems.
  • Ability to provide Tier 1/2 technical support.
  • Capacity to triage and escalate incidents according to policies and procedures.

Operational Abilities:

  • Ability to follow defined service quality standards, occupational health and safety policies and procedures to ensure high-quality, safe services and workplaces.
  • Providing operational support (on-site and remote) to client sites as required.
  • Delivering training in the desktop environment and applications to end users where necessary.
  • Maintaining ICT documentation, including knowledgebase articles and work instructions.
  • Prioritizing tasks, meeting deadlines, and managing workflows to ensure tasks are completed in a client-focused manner within defined service levels.
  • Conducting thorough investigation and diagnosis of incidents, providing timely remedial action to ensure agreed service levels are maintained.
  • Updating, maintaining, and working within procedures for the maintenance of one or more technical domains.

Soft Skills:

  • Excellent customer service skills with effective organisational and communication skills.
  • Ability to negotiate, advise, and work collaboratively with others to reach decisions.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and in a team environment.
  • Excellent time management and organisational skills.
  • Strong written and verbal communication skills.
  • Strong attention to detail and a commitment to delivering high-quality work.
  • Ability to learn new technologies quickly and adapt to changing environments.

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