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IT Technical Support Specialist
3 weeks ago
We are seeking a skilled IT Support Engineer to provide expert technical assistance to our clients.
Key Responsibilities- Deliver remote and onsite support to clients, addressing technical challenges across their IT environment.
- Conduct problem management to identify root causes and implement solutions.
- Support Windows desktops, MS Office Suite, printing issues, Active Directory, MS 365, and Windows Server.
- Minimum of 3 years' experience in a help desk role.
- Previous experience working in a technical role for an IT Managed Service Provider (MSP).
- Advanced understanding of end-user support and Active Directory (on-premises and Azure).
- All-around knowledge of Windows Server, Azure, and Exchange.
- Exposure to desktop, firewall, and some LAN/WAN networking.
- Good time management, strong analytical and problem-solving skills.
- Strong communication and interpersonal skills.
- Driver's license preferable.
This role is ideal for someone who enjoys working with technology and providing top-notch support to clients. If you have the necessary skills and qualifications, we would love to hear from you.
