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IT Field Support Specialist

2 weeks ago

Parramatta Park, Queensland, Australia beBeeSupport Full time $50,000 - $83,000
Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients. Your primary duties will include resolving customer inquiries and issues, troubleshooting hardware and software problems, and escalating complex issues to senior technicians.

Key Responsibilities:
  • Provide technical support via phone, email, and in-person interactions
  • Resolves customer inquiries and issues efficiently and effectively
  • Troubleshoots hardware and software problems using diagnostic tools and techniques
  • Escalates complex issues to senior technicians as needed
  • Develops and maintains strong relationships with clients through exceptional customer service
Requirements:
  • Bachelor's degree in Information Technology or related field
  • 1 year of experience in technical support or related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Knowledge of ITIL framework and practices is a plus
Benefits:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance
Additional Requirements:
  • Must have 1 year of experience in IT support or related field
  • Experience with help desk and remote support tools is a plus
  • Ability to learn new technologies quickly and adapt to changing environments
How to Apply:

If you are a motivated and detail-oriented individual with a passion for technology and customer service, we encourage you to apply for this exciting opportunity.