Operational Lead

2 days ago


Gold Coast, Queensland, Australia beBeeFrontOfHouse Full time $75,000
Lead Front of House Operations

We are seeking a skilled and experienced individual to lead our front of house operations at a busy riverside café and events venue.

This is a permanent, hands-on role that combines leadership responsibilities with active floor supervision. You will be confident in managing staff, highly organized, and comfortable stepping into any FOH role when needed.

  • Oversee daily front of house operations to ensure smooth, timely service
  • Manage reservations, table allocation, and section assignments
  • Maintain high standards of presentation, cleanliness, and service
  • Handle guest issues and complaints, escalating when required
  • Coordinate opening/closing procedures, POS management, cash handling, and banking
  • Recruit, train, and manage front of house team members
  • Create rosters, manage breaks, and optimize labor to demand
  • Monitor stock levels and place/approve orders
  • Liaise with the kitchen on docket flow and dietary requirements
  • E nsure compliance with WHS and food safety regulations at all times
  • Support menu reviews and product development
  • Contribute to initiatives aimed at cost savings and efficiency
  • Collaborate with managers on staffing, service quality, and promotions
  • Ensure consistent guest experience across all shifts
  • Maintain site safety and support emergency preparedness

Requirements:

  • Proven experience in front of house or hospitality management
  • Strong leadership and communication skills
  • Ability to work in a fast-paced, customer-focused environment
  • Flexibility to work weekends and public holidays
  • RSA certificate required

We offer a unique work environment in a beautiful natural landscape, opportunities for professional growth, and competitive compensation.


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