Customer Service Leader

1 week ago

Adelaide, South Australia beBeeMaintenance Full time $98,600 - $124,999
About the Role

The Maintenance Customer Service Supervisor is a key position within our property division, based at Glenelg. As a full-time role, you will report directly to the Group Facilities Manager and be responsible for overseeing the day-to-day activities of Maintenance Customer Service and Administration Officers who provide maintenance helpdesk services.

  • Mentor and coach team members to ensure high performance standards are met.
  • Support the team in providing excellent customer service and resolving maintenance issues efficiently.
  • Coordinate with contractors to attend sites for gardening and maintenance issues, ensuring timely resolution.
  • Evaluate customer feedback and respond appropriately to maintain a high level of satisfaction.
  • Manage administration duties, including data entry, job sheet preparation, and database maintenance.
About You

We are seeking an experienced and passionate Customer Service leader who can thrive in a positive and supportive environment. To succeed in this role, you should possess:

  • Proven experience in leading staff and managing a helpdesk system.
  • Strong working knowledge of Microsoft Office and various databases.
  • Understanding of property maintenance issues and building terminology.
  • Able to work under pressure and meet strict deadlines in a fast-paced environment.
  • Demonstrated integrity and effective written and communication skills.
Benefits

We offer a comprehensive range of benefits to support your career growth and well-being, including:

  • Career development opportunities through in-house training and external learning programs.
  • A friendly and inclusive culture that values diversity and employee wellbeing.
  • Free on-site flu vaccination program and financial advice for HESTA members.
  • A recognition program acknowledging significant contributions and salary packaging options to maximise your take-home pay.
About Us

We are a not-for-profit organisation committed to delivering exceptional care and support services to older people. Our values-driven approach focuses on empowering individuals to live fulfilling lives, connected to their communities and valued for who they are.

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