Customer Service Leader

6 days ago

Adelaide, South Australia beBeeLeadership Full time $120,000 - $150,000
Job Overview

We are seeking a seasoned Customer Service Leader to spearhead our team of experienced service professionals. The ideal candidate will be responsible for driving exceptional service outcomes, overseeing customer interactions and resolving complex issues with tact and expertise.

The successful applicant should possess at least 5 years' leadership experience in customer-facing roles, preferably in energy, utilities or construction environments. They must also demonstrate strong communication skills, commercial acumen and process improvement abilities to enhance operational efficiency and customer satisfaction.

Key responsibilities include:

  • Leading, mentoring and developing the Customer Service team to deliver outstanding service results
  • Overseeing customer inquiries ranging from installation bookings and government rebate claims to troubleshooting solar, battery and hot water issues
  • Supporting trades and contractors to ensure seamless customer experiences
  • Driving process improvements and implementing strategies to boost customer engagement
  • Fostering a culture of collaboration, accountability and continuous improvement

This is an exciting opportunity to join a forward-thinking organisation dedicated to sustainability.

About You

To succeed in this role, you should have:

  • At least 5 years' leadership experience in customer service, ideally in energy, utilities or construction environments
  • Proven ability to coach, motivate and develop staff while managing high-volume customer interactions
  • Strong communication skills and the ability to navigate complex customer situations with empathy and expertise
  • A hands-on approach with the ability to lead by example and support your team day-to-day
  • Commercial awareness and process improvement skills to drive operational efficiency and customer satisfaction

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