Customer Service Leader

4 days ago

Adelaide, South Australia beBeeCustomerService Full time $99,000 - $123,000

As a customer service leader, you will play a pivotal role in guiding individuals towards the support they need. You will lead a team of professionals to deliver exceptional service at the first point of contact for people enquiring about community services.

Key Responsibilities:
  • Lead the Customer Access team to deliver seamless, compassionate and informed customer service.
  • Mentor and coach team members to consistently exceed service expectations.
  • Monitor enquiry and referral processes to ensure accurate and timely service.
  • Act as a first point of escalation to maintain quality and responsiveness.
  • Collaborate with internal stakeholders to ensure knowledge sharing and team readiness.

In this role, you will have the opportunity to make a valuable impact on the lives of South Australians. You will be trusted to:

  • Support a positive team culture grounded in empathy, support and inclusion.
  • Develop and implement strategies to continuously improve customer service.

You will bring to this role:

  • Proven experience leading customer service teams, ideally in a contact centre environment.
  • Strong ability to coach, motivate and manage performance.
  • Exceptional communication and interpersonal skills.
  • Proficiency in Zendesk (or similar), Salesforce and Microsoft Office Suite.
  • A track record of high-quality customer service delivery.

AnglicareSA values diversity and strives to create an inclusive workplace. We welcome applicants from diverse backgrounds and are committed to providing equal employment opportunities.

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