Senior Branch Operations Manager

7 days ago

Newstead, Queensland, Australia Bank of Queensland Full time
About the Role

We are seeking a highly motivated and experienced Senior Branch Operations Manager to lead our retail banking team in achieving exceptional customer satisfaction and driving business growth.

As a key member of our leadership team, you will be responsible for overseeing branch operations, managing a team of professionals, and implementing strategies to improve customer engagement and loyalty.

About You

To succeed in this role, you will need to demonstrate strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer experiences.

You will thrive in today's competitive banking environment, where innovation and agility are key to success. With your exceptional management skills, strategic thinking, and ability to build strong relationships with customers and stakeholders, you will make a significant impact on our business.

Key Responsibilities:

  • Lead a high-performing team of branch managers and staff to achieve exceptional customer satisfaction and drive business growth.
  • Develop and implement strategies to improve customer engagement, loyalty, and retention.
  • Oversee branch operations, including sales, service, and customer complaints.
  • Build strong relationships with customers, colleagues, and stakeholders to drive business outcomes.
What We Offer

As a Senior Branch Operations Manager at Bank of Queensland, you will enjoy a range of benefits, including:

  • A competitive salary package, estimated to be around $120,000-$150,000 per annum, depending on experience.
  • A comprehensive benefits program, including flexible working arrangements, discounted financial products, and access to employee network groups.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • The opportunity to work in a dynamic and inclusive workplace culture that values diversity and promotes career progression.
About Us

Bank of Queensland is a leading Australian bank that provides a wide range of financial services to individuals, businesses, and communities. Our purpose is to create trust with our customers, explore staff potential, and believe that tiny gestures and big ideas can change the world for communities.

We are committed to fostering a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

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