NDIS Service Delivery Specialist

2 days ago

Parramatta Park, Queensland, Australia beBeeIntake Full time $60,000 - $85,000

Job Summary

We are seeking an experienced individual to join our Concierge team as an Intake Officer. This role involves providing on-the-ground support to internal and external stakeholders, delivering a positive and proactive service from first contact through to service delivery.

Key Responsibilities:

  • Allocate referrals efficiently to ensure timely and appropriate services for NDIS participants.
  • Collaborate with NDIS stakeholders to convert enquiries into referrals while delivering exceptional customer service.
  • Provide clear guidance and tailored advice to participants about our services and the broader NDIS scheme.
  • Work with operational teams and leaders to ensure a smooth intake and positive service delivery experience.
  • Manage funding requests to ensure NDIS funds are available and used appropriately.

Requirements:

  • Understanding of person-centred practice, NDIS principles, and disability service standards.
  • Experience in intake, case management or similar client-facing roles.
  • Strong customer engagement, communication, and negotiation skills.
  • Ability to work independently, manage priorities, meet targets, and adapt to changing environments.
  • Proficient in Microsoft Office and database systems.

Benefits:

Our company values diversity and inclusivity, welcoming people with disability, mental health conditions, cultural backgrounds, LGBTQI community, veterans, carers, and Indigenous Australians to our team.

Additional Information:

If you have the required skills and qualifications, we would like to hear from you. Please click on the apply button below or contact us directly.

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