Transforming Service Delivery Specialist

7 hours ago

Parramatta Park, Queensland, Australia beBeeService Full time $90,000 - $120,000
Service Excellence Specialist

This is a pivotal role in driving service model improvements and embedding person-centred care principles across programs.


  • You will work closely with operational support and service delivery teams to enhance customer outcomes.
  • Coach and guide teams in adopting senior services models of care.
  • Lead local practice improvement initiatives and embed sustainable changes.
  • Support efficient workflows aligned with service model principles.
  • Conduct program and process reviews to support person-centred practice.
  • Drive capability development and capacity building across services.
  • Use feedback to inform service design and improve customer experience.

About You

You are a strategic thinker and change leader with a passion for improving service delivery.


  • 5+ years of experience in coaching, change management or service improvement.
  • A bachelor's degree in a relevant field or equivalent experience.
  • Strong communication, analytical, and organisational skills.
  • Proven ability to influence and lead transformational change.
  • A customer-focused mindset and collaborative approach.

Desirable qualifications include:


  • Lean business process improvement or service redesign experience.
  • Postgraduate qualifications in Coaching or Change Management.
  • Allied Health or Clinical qualifications (e.g. Nursing).

Why Join Us?


We celebrate diversity and welcome all people regardless of lifestyle, ethnicity, faith, sexual orientation or gender identity.


We offer a supportive and inclusive work environment where you can make a real impact.


Our purpose is to inspire people, enliven communities and confront injustice.

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