Support Services Coordinator

2 days ago

Parramatta Park, Queensland, Australia beBeeIntake Full time $70,000 - $85,000
NDIS Specialist Intake Officer Job Description

We provide support to thousands of NDIS participants annually, delivering care when and where it's needed. Our multi-disciplinary approach focuses on quality service tailored around participant needs and goals.


Key Responsibilities:
  • Efficiently allocate referrals for timely and suitable services.
  • Collaborate with NDIS stakeholders to convert enquiries into referrals while delivering exceptional customer service.
  • Offer clear guidance and tailored advice on our services and the broader NDIS scheme.
  • Work with operational teams and leaders to ensure a smooth intake and positive service delivery experience.
  • Manage funding requests to ensure NDIS funds are available and used appropriately.
  • Maintain accurate case management records documenting all plans, progress, communications, and interactions.

Qualifications:
  • Understanding of person-centred practice, NDIS principles, and disability service standards, with experience in the NDIS and/or disability sector.
  • Experience in intake, case management or similar client-facing roles.
  • Strong customer engagement, communication, and negotiation skills, with a commitment to high-quality, tailored service.
  • Ability to work independently, manage priorities, meet targets, and adapt to changing environments.
  • Proficiency in Microsoft Office and database systems, with the ability to work within prescribed systems and processes.
  • NDS Worker Screening Clearance and Working with Children Check (or willingness to obtain).

We value diversity and welcome people with disability from diverse cultural and linguistic backgrounds, veterans, carers, and Indigenous Australians. We're happy to adjust our recruitment process to support accessibility needs.

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