Export Team Leader
7 days ago
About Toll Group
Toll Group is a leading logistics and transportation company that provides a range of services to support the movement of goods and products around the world. With a history spanning over 130 years, we have established ourselves as a trusted partner for businesses and organizations looking to expand their global reach.
Export Team Leader Role
As an Export Team Leader at Toll Group, you will play a vital role in enabling sustainable, global supply chains. You will be responsible for leading a team of export operations staff and managing the daily activities that keep our export processes running smoothly.
Key Responsibilities:
- Oversee Ocean & Air Freight Operations: Manage bookings, coordinate shipments, and follow up on documentation to ensure timely and efficient delivery.
- Coordinate Shipments: Work with transport providers, shipping lines, airlines, and destination representatives to keep everything on track.
- Track and Acquit Shipments: Handle both domestic and international movements, ensuring all shipments are accurately tracked and processed.
- Quote Management: Provide quotes for new and existing business opportunities and ensure they are updated in CargoWise.
- Client Service: Review and respond to internal and external service reports, and assist in client implementation plans, including SOPs and stakeholder briefings.
- Problem Solving: Identify potential issues and provide proactive solutions. Handle 'Moments of Truth' and resolve issues to clients' satisfaction.
- Cost Efficiency: Identify opportunities to reduce costs and improve service delivery.
- Leadership: Lead and mentor staff on operational activities, ensuring adherence to safety, policies, and compliance requirements.
Requirements:
- In-depth knowledge of global forwarding operations: Import/export market trends and strong experience with CargoWise.
- Proven ability to handle customer interactions: Strong service ethic.
- Strong numerical and analytical skills: Results-oriented approach.
- Effective team leadership: Focus on performance and process improvement.
Why Join Toll Group?
Toll Group is committed to fostering a supportive and innovative work environment. As an Export Team Leader, you will have the opportunity to shape our export operations and drive significant impact. We offer competitive salaries, professional development opportunities, and a collaborative culture where your contributions are valued.
Toll Group is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to providing a safe and inclusive work environment for all employees.
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