Claims Resolution Specialist

1 day ago

Adelaide, South Australia beBeeCustomerService Full time $39,120 - $49,432

As a Claims Consultant, you play a crucial role in managing property claims from start to finish. You will be responsible for engaging with customers through high-volume phone calls and guiding them through their claims process.

This is an opportunity to join a dynamic team where you can leverage your exceptional customer service skills to deliver a world-class experience. Your ability to manage stressful situations, ensuring customers receive support when they need it most, is essential.

Main Responsibilities:
  • End-to-end claim management
  • Respond to high volumes of calls
  • Provide top-notch customer service for major loss claims, such as homes, fires, floods
  • Clear communication to resolve complex claims issues
  • Claims review and decision-making, adhering to company policy and procedure
  • Maintaining composure in high-pressure situations
  • Conflict resolution and objection handling with empathy

We are looking for individuals with a strong work ethic and a collaborative attitude. If you're passionate about delivering exceptional service and making a meaningful impact on customers' experiences, we want to hear from you.

A solid understanding of computer systems and the ability to thrive in a fast-paced environment are also essential. We offer a supportive team culture, social events, and opportunities for growth and development.

This is a 12-month assignment with potential for future opportunities. We encourage you to apply if you're ready to take your career to the next level and make a real difference in our customers' lives.

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