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Claims Resolution Expert

3 weeks ago

Adelaide, South Australia beBeeComplex Full time $90,000 - $120,000
Senior Claims Specialist – High Value and Complex Claims

This role is pivotal in ensuring claims are resolved efficiently and fairly, while supporting the technical development of the broader team.

  • Manage end-to-end claims across class actions, cluster claims, and high-value exposures
  • Provide strategic advice on policy interpretation, litigation, and claim resolution
  • Collaborate with internal legal teams, panel firms, and counsel to manage legal complexities
  • Attend mediations, settlement conferences, and court proceedings as required
  • Support technical oversight and mentoring within the Specialty claims team
  • Develop governance frameworks and reporting for emerging risks and financial impacts
  • Promote alignment of claims strategies across internal stakeholders
  • Contribute to process improvements and cost reduction initiatives
  • Operate within delegated authority and promote a positive risk culture

Requirements:

  • Tertiary qualifications in law, business, or insurance (mandatory)
  • Industry qualifications such as Diploma in Financial Services (mandatory)
  • 5–10 years' experience managing complex liability or professional indemnity claims
  • Litigation experience, including briefing panel firms or direct involvement (mandatory)
  • Strong analytical, negotiation, and decision-making skills
  • Excellent communication and stakeholder engagement capabilities
  • Experience mentoring and developing team members
  • Sound knowledge of relevant legislation and claims systems

What You'll Enjoy:

  • A range of flexible working and leave options
  • Discounts and offers on retail favourite stores and insurance products
  • Give back to our communities with payroll giving, donation matching and paid volunteer leave
  • Invest in your brighter future with ongoing study support and career development programs
  • Prioritise your work/life balance with our robust employee assistance program and dedicated employee council

At Suncorp, we believe our strength lies in the diversity, talent, and passion of our people. We're committed to creating an inclusive culture where everyone feels valued, connected, and empowered to thrive. If you require support or adjustments to participate equitably in our recruitment process or in the workplace, please contact us for a confidential conversation.