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Senior Claims Resolution Specialist
3 weeks ago
We are seeking a skilled Claims Specialist to join our team. As a key member of our operations, you will play a critical role in delivering exceptional customer service and ensuring timely resolution of claims.
- Key Responsibilities:
- Process claims in accordance with established procedures and policies, ensuring accurate documentation and prompt settlement outcomes.
- Provide exceptional operational and customer service experience for diverse internal and external stakeholders.
- Manage claims using appropriate specialists to achieve efficient and effective settlement outcomes.
- Enhance and develop technical expertise through professional development and training opportunities.
Required Skills and Qualifications
To succeed in this role, you will possess:
- Previous experience in insurance claims is highly advantageous but not mandatory.
- Strong customer service skills with a supportive approach.
- Excellent organisational skills with the ability to critically assess and analyse tasks.
- An engaging and courteous phone manner with the ability to type and talk concurrently.
Benefits
As a QBE employee, you will have access to a range of benefits that support your work-life balance and overall well-being, including:
- Flexible working arrangements to enhance work-life balance.
- A comprehensive wellbeing program featuring holistic coaching, nutrition, and financial advice.
- 18 weeks' gender-equal flexible leave for all new parents.
- Maximised retirement savings through voluntary super contributions and company matching.
About Us
We are an international insurer offering a diverse portfolio of commercial, personal, and specialty products, as well as risk management solutions.
Our product portfolio includes property, motor, crop, energy, marine, and aviation.
We employ a team of around 13,000 people in 27 countries worldwide.
Join us in shaping a resilient future for our customers, communities, and the environment.
