Customer Success Manager
1 month ago
The Intrax Housing Division has built its success by inspiring volume builders to confidently build more innovative and affordable homes for Australian families. We have the unique opportunity to join our growing Housing team on a full-time permanent basis within our Queensland division as a Customer Success Manager, reporting to our General Manager.
About the RoleWe are seeking a dedicated and experienced Accounts Manager to join our team. This role is crucial in managing and nurturing our relationships with volume housing builders, ensuring their financial accounts are handled with the utmost professionalism and accuracy.
Key Responsibilities- Develop strong relationships with clients to understand and meet their financial needs.
- Prepare regular reports on workflow performance and project status for senior management.
- Deliver on departmental/state bottom line as set by State & National Department Managers.
- Build strong partnerships with clients to grow our market share and identify opportunities for new business.
- Develop and execute strategies to address local opportunities and combat competitor activities.
- Develop, implement and manage a budget that is aligned to company expectations.
- Manage and maintain accounts for volume housing builder clients.
- Oversee billing, invoicing, and payment processes.
- Collaborate with internal teams to support client needs and improve service delivery.
- Experience in Residential Volume house or residential engineering.
- 1+ years of experience in similar role.
- Knowledge of the residential design and builders' construction process.
- Ability to work with CRM's to optimise processes and systems.
- Strong understanding of project management methodologies.
- Excellent organisational and multitasking skills.
- Strong communication and interpersonal skills.
- Detail-oriented with a strategic mindset.
- Professional Development Support – further education, leadership development, and access to a range of online training.
- Options for flexible & hybrid work.
- Up to 4 weeks additional purchased annual leave.
- Generous parental leave entitlements – 12 weeks full pay for primary and 4 weeks secondary carer.
- Volunteer Leave.
- Health & Wellbeing Programs.
- Employee Assistance Program.
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