Customer Success Professional

1 week ago

Brisbane, Queensland, Australia Aphex Full time
About Aphex

Aphex is a construction technology company that aims to improve the planning and communication of construction projects. We believe that the current tools used by construction teams are outdated and inefficient.

Our mission is to make it easier for construction teams to get on the same page with a live, multiplayer planning platform. We provide tools that allow anyone on a project to plan and communicate their work with full visibility of everyone working around them.

Our customers are the largest construction contractors that build the tunnels, roads, bridges, and buildings we use daily. Our users are the engineers who manage and plan these projects.

We're at an exciting stage of our journey. Having launched our V1 in the UK in 2019, we currently support most major contractors and projects there. We entered the Australian market in 2022 and are now the leading solution there, too. As a team, we are moving from experimenting with the core idea of our product to iterating on how we reach, onboard, and support our users.

As a Customer Success Manager at Aphex, you will help shape and improve how we deliver these outcomes. This is not a "follow what the book says" role. We encourage everyone to challenge what we do, find better ways, and make them a reality. Everyone has the opportunity to grow into whatever role they choose and deliver maximum impact.

The Customer Success team is part of the sales team spread across the East Coast and London, but your direct manager and typical hours of work are largely standard Australian hours. However, our remote first approach does allow a high degree of flexibility to your hours, what to start later, and having an evening meeting on Wednesday - no worries.

The Role

The Customer Success Manager will be responsible for onboarding, activating, and growing the impact of our platform on construction projects. This includes setting up and deploying our platform across major infrastructure projects or contractors for maximum impact, activation through nudges, training, and influencing products, monitoring project health, and testing and designing playbooks to positively impact it.

The ideal candidate will be someone who loves to solve problems and help people. They will have either a SaaS customer success or construction background, be hungry to learn and improve things, and be happy both helping people on the ground and "system-thinking" to improve broader outcomes.

Requirements
  • You are someone who loves to solve problems and help people
  • You ideally have either a SaaS customer success or construction background
  • You are hungry to learn and improve things
  • You are happy both helping people on the ground and "system-thinking" to improve broader outcomes
  • You are engaging, genuine, happy, and patient
  • You have great communication skills
  • You want to make a difference to people and the community by tackling a bigger problem
Benefits
  • Competitive salary starting
  • Opportunity for equity incentives over the long term
  • Opportunities for growth in other areas of the company
  • Macbook Pro
  • Flexible, remote-first working with access to a convenient WeWork office
  • Opportunities to upskill yourself with a Udemy subscription and 1-week training leave

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