Customer Success Manager

2 weeks ago

Brisbane, Queensland, Australia Intrax Full time
Key Responsibilities

As a Customer Success Manager at Intrax, you will be responsible for managing and nurturing relationships with volume housing builders, ensuring their financial accounts are handled with the utmost professionalism and accuracy.

  • Develop strong relationships with clients to understand and meet their financial needs.
  • Prepare regular reports on workflow performance and project status for senior management.
  • Deliver on departmental/state bottom line as set by State & National Department Managers.
  • Build strong partnerships with clients to grow our market share and identify opportunities for new business.
  • Develop and execute strategies to address local opportunities and combat competitor activities.
  • Develop, implement and manage a budget that is aligned to company expectations.
  • Manage and maintain accounts for volume housing builder clients.
  • Oversee billing, invoicing, and payment processes.
  • Collaborate with internal teams to support client needs and improve service delivery.
Requirements

To be successful in this role, you will ideally have:

  • Experience in Residential Volume house or residential engineering.
  • 1+ years of experience in similar role.
  • Knowledge of the residential design and builders' construction process.
  • Ability to work with CRM's to optimise processes and systems.
  • Strong understanding of project management methodologies.
  • Excellent organisational and multitasking skills.
  • Strong communication and interpersonal skills.
  • Detail-oriented with a strategic mindset.
What We Offer

By joining the team at Intrax, you will have access to a range of benefits including:

  • Professional Development Support – further education, leadership development, and access to a range of online training.
  • Options for flexible & hybrid work.
  • Up to 4 weeks additional purchased annual leave.
  • Generous parental leave entitlements – 12 weeks full pay for primary and 4 weeks secondary carer.
  • Volunteer Leave.
  • Health & Wellbeing Programs.
  • Employee Assistance Program.

  • Customer Success Manager

    3 weeks ago

    Brisbane, Queensland, Australia Atomi Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Atomi. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences, driving adoption and ongoing use of our EdTech solutions, and representing Atomi with external thought leadership.Key ResponsibilitiesDeliver...

  • Customer Success Manager

    4 weeks ago

    Brisbane, Queensland, Australia Atomi Full time

    About AtomiAtomi is a leading EdTech company that aims to revolutionize the way we teach and learn. Our mission is to empower educators and students by providing innovative solutions that make complex concepts simple and accessible.Job Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team. As a key member of...

  • Customer Success Manager

    3 weeks ago

    Brisbane, Queensland, Australia MiX Telematics Full time

    Drive Business Growth as a Customer Success ManagerAt MiX Telematics, we're seeking a highly motivated and results-driven Customer Success Manager to join our team. As a key member of our sales team, you will be responsible for driving business growth by building and maintaining strong relationships with our clients.Key Responsibilities:Develop and execute...

  • Customer Success Manager

    1 month ago

    Brisbane, Queensland, Australia Atomi Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Atomi. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences, driving adoption and ongoing use of our education technology solutions, and representing Atomi with external thought leadership.Key...

  • Customer Success Manager

    3 weeks ago

    Brisbane, Queensland, Australia Intrax Full time

    Customer Success ManagerThe Intrax Housing Division has built its success by inspiring volume builders to confidently build more innovative and affordable homes for Australian families. We have the unique opportunity to join our growing Housing team on a full-time permanent basis within our Queensland division as a Customer Success Manager, reporting to our...

  • Customer Success Manager

    1 month ago

    Brisbane, Queensland, Australia Intrax Full time

    Customer Success ManagerThe Intrax Housing Division has built its success by inspiring volume builders to confidently build more innovative and affordable homes for Australian families. We have the unique opportunity to join our growing Housing team on a full-time permanent basis within our Queensland division as a Customer Success Manager, reporting to our...

  • Customer Success Manager

    1 month ago

    Brisbane, Queensland, Australia Education Perfect Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team in Brisbane Metro. As a key member of our customer success team, you will be responsible for driving product adoption and usage among purchasing schools, managing relationships, and ensuring our clients maximise the value of their subscriptions.Key ResponsibilitiesDrive...

  • Customer Success Manager

    1 month ago

    Brisbane, Queensland, Australia Intrax Full time

    About the RoleWe are seeking a dedicated and experienced Customer Success Manager to join our Housing Division team. As a key member of our team, you will be responsible for managing and nurturing our relationships with volume housing builders, ensuring their financial accounts are handled with the utmost professionalism and accuracy.Key...

  • Customer Success Professional

    1 week ago

    Brisbane, Queensland, Australia Aphex Full time

    About AphexAphex is a construction technology company that aims to improve the planning and communication of construction projects. We believe that the current tools used by construction teams are outdated and inefficient.Our mission is to make it easier for construction teams to get on the same page with a live, multiplayer planning platform. We provide...

  • Customer Success Advocate

    2 months ago

    Brisbane, Queensland, Australia McLean Care Full time

    {"title": "Customer Success Coordinator", "description": "About the RoleWe are seeking a highly skilled Customer Success Coordinator to join our team at McLean Care. As a key member of our team, you will be responsible for ensuring our clients achieve their goals in using our innovative digital healthcare service.You will build strong relationships with our...

  • Customer Success Professional

    5 days ago

    Brisbane, Queensland, Australia Aphex Full time

    About AphexAphex is a construction technology company that aims to improve the planning and communication process for construction teams. We believe that the current tools used by construction teams should have stayed in the past, and we're on a mission to make it easier for them to get on the same page with a live, multiplayer planning platform.Our...

  • Customer Success Professional

    3 weeks ago

    Brisbane, Queensland, Australia Pace Appointments Full time

    About the RolePace Appointments is seeking a highly skilled Customer Success Manager to join their team in a customer-focused role. As a key member of the team, you will be responsible for establishing and maintaining long-term sustainable partnerships with customers and key stakeholders.Key ResponsibilitiesCustomer Partnership Management: Develop and...

  • Customer Success Professional

    4 weeks ago

    Brisbane, Queensland, Australia Pace Appointments Full time

    Customer Success ManagerPace Appointments QLD is proud to partner with a globally recognized provider of integrated freight and supply chain solutions. With a well-established overseas network and innovative technology, their highly experienced team has built a strong reputation in exceeding customer expectations.Key Responsibilities:Establish and Maintain...

  • Customer Success Professional

    1 month ago

    Brisbane, Queensland, Australia Pace Appointments Full time

    Customer Success ManagerPace Appointments QLD is proud to partner with a globally recognized provider of integrated freight and supply chain solutions. With a well-established overseas network and innovative technology, their highly experienced and dedicated team has built a strong reputation in exceeding customer expectations.Key Responsibilities:Establish...

  • Customer Success Professional

    4 weeks ago

    Brisbane, Queensland, Australia Pace Appointments Full time

    Customer Success ManagerPace Appointments QLD is proud to partner with a globally recognized provider of integrated freight and supply chain solutions. With a well-established overseas network and innovative technology, their highly experienced team has built a strong reputation in exceeding customer expectations.Key Responsibilities:Establish and Maintain...

  • Customer Success Representative

    3 weeks ago

    Brisbane, Queensland, Australia Pace Appointments Full time

    Customer Success ManagerPace Appointments QLD is proud to partner with a globally recognized provider of integrated freight and supply chain solutions. With a well-established overseas network and innovative technology, their highly experienced team has built a strong reputation in exceeding customer expectations.Key Responsibilities:Establish and Maintain...

  • Customer Success Advocate

    3 weeks ago

    Brisbane, Queensland, Australia McLean Care Full time

    About the RoleWe are seeking a highly skilled Clinical Excellence Coordinator to join our team at McLean Care. As a key member of our virtual clinic, you will play a critical role in ensuring the success of our clients and the growth of our innovative digital healthcare service.Key Responsibilities:Build strong relationships with clients to understand their...

  • Customer Success Manager

    3 weeks ago

    Brisbane, Queensland, Australia Intrax Projects Full time

    {"title": "Career Opportunities at Intrax Projects", "subtitle": "Join a dynamic team and grow with us", "content": "Intrax Projects is a people-focused organisation that maximises the potential of all, with a supportive culture that fosters opportunity and challenge.As a key member of our team, you will have the opportunity to work on great projects with a...

  • Customer Success Advocate

    3 weeks ago

    Brisbane, Queensland, Australia McLean Care Full time

    About the RoleWe are seeking a highly skilled Customer Success Coordinator to join our team at McLean Care. As a key member of our virtual clinic, you will play a critical role in ensuring our clients achieve their goals in using our innovative digital healthcare service.Your primary responsibility will be to build strong relationships with our clients,...

  • Customer Success Professional

    1 week ago

    Brisbane, Queensland, Australia Aphex Full time

    About AphexAphex is a construction technology company on a mission to improve the productivity of the industry. We believe that construction teams' tools to plan and communicate their work should have stayed in 1995.Our platform provides a live, multiplayer planning solution that allows anyone on a project to plan and communicate their work with full...